Respect for privacy and confidentiality is important for Nestor and its affiliated entities, in particular DuProprio, FairSquare, RénoAssistance, ProAssistance, Confia Group and any other entity forming part of the group of companies (hereinafter "Nestor", "we", "our" or "ours"). For this reason, effective measures have been put in place by Nestor to protect the personal information in our possession or that we handle.
By accessing our Platforms or using our Services, you consent to the collection, use, disclosure, and retention of your personal information in accordance with this Policy. In certain cases, your consent may be “implied”, i.e., that your permission is presumed depending on your action or inaction at the time of the collection, use or sharing of your personal information. If you do not agree with this Policy, please refrain from using our Platforms or our Services. Of course, some Services can only be offered to you if you provide Nestor with information of this nature; consequently, Nestor may not be able to provide you with these Services if you decide not to provide us with the necessary personal information.
Personal information refers to any information which concerns a person and makes it possible, separately or in combination with other data, to identify them. This may include, for example, your name, email addresses, contact information and any similar information provided to Nestor. Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual, either directly or indirectly.
The types of personal information we collect depend on the way you interact with us, as described in the “How is your personal information collected?” section.
Generally, we collect the following types of personal information:
Identifiers and details, such as your name, your address, your zip code, your email and your phone number, when you create an account with us or when you sign up to receive our offers and promotions.
Information linked to your browsing activities, such as your IP address (if it enables us to identify you as a person), your device identifier, the type of browser, the pages viewed on our Platforms, the ads you clicked on and other similar information that we collect through cookies, web beacons and other automated methods when you access our Platforms or use our Services.
Information about the property, such as the type of property, the number of floors, the value of the property, the dimensions of the lot, the surface area of the land, the construction date and other similar data regarding the characteristics of a property. This information may be collected from various sources, including from you directly or from third parties, as described in more detail in the “How is your personal information collected?” section.
Transactional information, such as information about your billing and delivery address, payment information transaction history and other types of similar information, when you ask to receive our Services.
Demographic and statistical data, including aggregated or statistical data relative to a property or a district in which it is located, such as population density, the accessibility and availability of parks, public transport and other public conveniences. We do not generally use this information to identify you personally.
Any other information you give to us (as detailed in the “How is your personal information collected?” section.
We collect personal information about you from:
when you provide this information to us directly, and
when personal information about you is automatically collected as part of your use of our Services or our Platforms.
other affiliated entities forming part of the Nestor group of companies, in particular DuProprio, FairSquare, RénoAssistance, ProAssistance and Confia Group (together the “Group”), when they provide us with your personal information so as to offer you the Services you are asking for, to conduct marketing activities or for the purposes described in this Policy.
third parties, when they provide us with personal information about you. Third parties who share your personal information with us include:
Service providers. For example, we may use service providers to analyze how you interact and engage with our Platforms or our Services, or third parties may help us provide customer support to you.
Advertising partners. We may receive information about you from some of our marketing or promotional service providers related to how you interact with our Platforms, applications, products, services, advertisements, or communications.
We may also collect data from other third parties and public sources and combine them with other information, including those described in this Policy, so as to provide you with our Services, to improve the user experience and to develop or improve our Services. For example, we may collect Information about a property, such as the year of construction, the value of the property, the surface area and other characteristics of the property from public records held by public organizations, in particular the municipalities, so as to develop and exploit new features linked to our Services. These data are not generally used to identify you personally.
You can request further details about the information we collect from you or someone else by contacting us at the address indicated in the “How can you contact us?”.
When you visit our Platforms, participate in a contest, promotion, survey or create an account on us, use our Services, inquire about our Services or when you communicate or interact with us, you may be asked to voluntarily provide us with certain personal information (such as your name, email address, mailing address and phone number) so that we can communicate with you more efficiently, respond to your inquiry and provide you with the Services you have asked for.
Cookies - When you access the Platforms, we use a browser feature called a "cookie" to automatically collect certain information about users, such as the Internet Protocol (IP) address that identifies the computer, the IP address of the Internet service provider, the name and version of the Web browser, the date and time the user accesses the Platforms, the Internet address from which the user directly accesses the Platforms, the operating system used, sections of the Platforms visited, Web pages read and images viewed and documents displayed on the Platforms or downloaded from the Platforms. A cookie is a small text file containing a unique identification number that identifies a visitor's browser (but does not necessarily identify the visitor) to our computers each time someone visits our Platforms.
Nestor also works with advertising partners who collect and use information about your visits on our Platforms in order to present you with advertising that may be of interest to you. Our advertising partners may also install cookies or pixels the moment you click on their advertising messages or links to their websites or services on our Platforms. This Policy does not apply to third party websites or the advertising providers of such third parties.
Geolocation – In order to provide our Services, we collect information about your approximate location (city or province), which is generated using your IP address when you make an inquiry on our Platforms.
Telephone recordings - When you interact with us by telephone, the telephone conversations may be recorded for training and quality control purposes. We will notify you in advance that the call may be recorded for these purposes.
Nestor uses the personal information collected about you for the following purposes:
to respond to online service requests, questions, or comments that you send to us;
for all purposes necessary for the provision of our Services, such as:
to refer you or send your request to any of the entities in the Group which may deal with your request or respond to your needs;
to monitor the performance and progress of your request and the Services to which you have subscribed with one of the entities in the Group;
where appropriate, to enable you to communicate with an entity in the Group or enable an entity in the Group to communicate with you, as appropriate, in respect of a service request; and
to carry out internal operations necessary for the provision of our Services, including resolving software interruptions and operational issues.
to personalize and improve your experience on our Platforms;
to email you with information about our products and services, as well as those offered by entities in the Group, promotional offers, important updates and real estate content;
to personalize and distribute online advertising content (or other media) and offer you products and services that may be of interest to you based on your preferences, interests or profile. To do this, we use information about your preferences, interests and profile, based on information you provide us as part of our Services, information generated when you interact with us or with entities in the Group, and statistical and demographic data available to the public. Rest assured that no sensitive information is used for advertising or marketing purposes and, to the extent possible, your information will be de-identified before it is used for these purposes;
to carry out analysis and statistics on our audience, customers and on the use of our Platforms and our Services, in order to better understand the interests and preferences of our customers;
to develop or design new products or services which may interest our customers, such as new features linked to the purchase, maintenance, renovation, management or sale of their properties, or for other study, research or statistical purposes, in which case we take steps to de-identify or anonymize (including aggregating) the information before using it for these purposes;
to offer a personalized user experience, in particular by using the information you provide to us or that we collect using automated methods to improve the accuracy and relevance of the Services we offer;
to obtain a view of all the Services that you have within the entities in the Group, in particular to provide a more integrated experience, to personalize and improve the quality and relevance of the Services we offer and to simplify the management of your accounts within the Group;
to manage, review and improve our Services, including customer service and internal business processes;
to detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activities;
for any other purpose described in this Policy or that is communicated to you when your personal information is collected;
as required or permitted by the applicable law.
If you prefer that your personal information not be used within our Group for advertising or marketing purposes or for other purposes that are not necessary for the provision of our Services or the good continuity of our operations, you can withdraw your consent at any time (subject to legal or contractual restrictions) by following the instructions set out in the “What are your choices regarding the use of your personal information?” section below.
Data analysis - Nestor may use non-identifiable information about its users to create general tracking information reports used to study trends and changes linked to the demographics of users of the Platforms or our Services. This non-identifiable information is used for system and Platforms administration purposes, to better understand the interests of our users and to improve the Platforms.
Electronic communications - If you provide your email address or telephone number, Nestor and the entities in the Group may occasionally send you commercial electronic messages in the form of email or SMS, namely, to inform you of our promotions, important updates, to offer you a new service or product, including those offered by entities that are part of the Group or to send you real estate content. At any time, you can unsubscribe using the methods indicated in the message or by modifying your preferences in your Nestor account settings.
We may share your personal information with your consent or when required or permitted under applicable law. We may therefore specifically share your personal information with our service providers for the purposes described in this Policy, with professionals if necessary to provide you with the Services you have requested or with the entities in the Group for the management of our activities and to provide you with better Services, as described in more detail below.
Disclosure to professionals – We may share your personal information with professionals when you make a service request. Rest assured that we only disclose the personal information they need to respond to your request.
Disclosure to entities in the Group - We may share your personal information with the entities in the Group to provide you with the Services requested, to obtain a view of all the Services that you have within the entities in the Group, in particular to provide you with a more integrated experience, to personalize and improve the quality and relevance of the Services we offer and to simplify the management of your accounts within the Group, to comply with applicable laws, regulations and requirements, and ensure that your information is consistent, accurate and up to date. In certain cases, we may share de-identified or anonymized information with entities in the Group to develop or improve our Services, for example, new features linked to the purchase, maintenance, renovation, management or sale of properties, or for other study, research or statistical purposes, in which case we take the appropriate steps to protect your privacy and ensure that your information cannot be used to re-identify you. Rest assured that each of the Group's entities implements appropriate control measures to ensure the protection of your personal information, compliance with this Policy as well as compliance with applicable laws, regulations and requirements regarding the protection of personal information.
Disclosures to our service providers - We may also share your information with third party suppliers, consultants and other service providers that we employ for the purpose of performing tasks or rendering services on our behalf. These entities include, but are not limited to, our payment processing providers, Web analytics companies, business intelligence service providers, email service providers, and advertising partners. These service providers may also use this information to develop, test, produce and/or improve the products or services that they supply on our behalf.
Disclosure to government bodies - We may disclose personal information about you to government bodies that are authorized by law to obtain such information, or where Nestor has reasonable grounds to believe that such information may be useful in connection with an investigation of unlawful activity, or to comply with a subpoena, arrest warrant or order of a court, competent person or body requiring the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights and property of Nestor.
Business transaction - If needed for the purposes of evaluating or concluding a commercial transaction, such as the sale or lease of all or part of the company or its assets or the modification of its legal structure by way of merger or others, Nestor may share personal information with the other party to the transaction in accordance with the legally applicable requirements.
Nestor uses service providers and partners located outside of your province and outside of Canada to accomplish certain specific mandates in the normal course of business.
If we need to communicate personal information to these suppliers and partners, we use contractual measures to ensure your personal information is adequately protected when we transfer it to other provinces and countries. However, when your personal information is processed in a jurisdiction other than the one where you live, it may be subject to the law of that foreign jurisdiction, including any law authorizing or requiring the communication of information to government bodies, the courts and the organizations responsible for enforcing the law and for national security in that jurisdiction.
request access to your personal information and obtain information on how we collect, use and communicate your personal information, subject to the limits prescribed by the applicable law;
Request to modify or update your personal information, if it is incorrect, incomplete or ambiguous; and
Request to delete your personal information.
Subject to certain exceptions provided by law, you will be able to obtain reasonable access to the personal information we hold about you and you will have the right to question the relevance and accuracy of that information and to have it amended as necessary. You can help Nestor maintain the accuracy of your information by notifying Nestor of any necessary changes.
If you make a request to delete your personal information, it will be processed under the applicable laws. Nestor may still retain some of your personal information to comply with its legal and regulatory obligations or if it is still necessary for the purposes for which the company collected it.
By contacting us by email at the address indicated in the “How can you contact us?”section, you can withdraw or modify your consent to our use and disclosure of your personal information or refuse to participate in certain uses and disclosures, subject to legal or contractual restrictions. For example, we may, when permitted or required by law, continue to process your personal information without your consent, in particular to allow us to comply with our legal obligations, defend our rights or legal interests, for study, research or statistical purposes or for other legitimate business activities in accordance with the applicable laws. If you refuse to provide us with your personal information or to give us the required consents with respect to it, it may be impossible for us to do business with you or provide you with the Services requested.
Electronic communications - At any time, you can have your name removed from our mailing lists for promotional or marketing electronic communications by clicking on the unsubscribe link shown in each message or by contacting us by email at the address indicated in the “How can you contact us?” section. If you choose to no longer receive promotional or marketing electronic communications, you may continue to receive messages from us for other purposes, in accordance with the applicable laws. For example,we may need to contact you to conclude a transaction, respond to your questions or to provide you with information that you have requested.
Personalized offers and targeted advertising - You may also opt out of personalized advertising from third-party advertisers and advertising networks that are members of the Digital Advertising Alliance of Canada (DAAC) by visiting the DAAC Opt-Out Page.
We keep your personal information for as long as we have a legitimate need to do so. Even if you have stopped doing business with us, we will need to keep certain information because, among other reasons, it is required by law. When this information is no longer needed, it is destroyed or anonymized in accordance with the applicable law, so that you can no longer be directly or indirectly identified. As part of the process of destroying information, we follow strict rules and ensure that no unauthorized person gains access to it.
We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make any changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page. If we make major changes, you will be notified in compliance with the applicable laws.
If you have any questions, concerns or complaints about the protection of your personal information or our data protection practices, please contact the Privacy Officer by email at firstname.lastname@example.org.
Please give your name and contact details, the nature of your request or complaint, the entity in the Group you have been doing business with and any other relevant information.